RICHMOND, Va. (WRIC) — Some Richmond utility customers continue to run into billing issues after the city first alerted the public to the problem in late July.
The Richmond Department of Public Utilities (DPU) said on Friday that customers may have seen their recent utility payments remain unprocessed. This is due to missing or incorrect account numbers on checks or other payment methods, among other reasons, and the department would have to review and process them.
DPU said customers who have not received their most recent bills should see them in the next normal bill cycle…