Owners at the Ritz-Carlton Tower Residences in Coconut Grove say chunks of concrete have fallen from their building onto the pool deck and street, an oil leak has damaged the garage roof, and post-tension cables inside the parking structure have broken — and now they are suing to force repairs. The Tower Residences Condominium Association filed a complaint in Miami-Dade Circuit Court on August 14 against former owner Hersha Hospitality Trust and current owner Gencom, the Miami-based company that redeveloped and once ran the property.
The lawsuit, first reported by The Real Deal, describes a 21-story tower at 3400 Southwest 27th Avenue in dangerous disrepair after years of neglect. The association represents owners at the 129-unit building, where condos have traded for over $1 million, and it is asking the court to force Gencom to complete repairs while also seeking reimbursement from both companies for higher costs, the scope of the damage, and lost property values. The publication reports that the City of Miami issued a violation notice on the property in February 2025, and that conditions have only worsened since then.
Cracked Concrete, Leaking Balconies, and a Garage in Trouble
According to the complaint, a 25-year recertification report on the building — completed in 2001 and now subject to Florida’s post-Surfside structural safety mandates — outlined cracks in the stucco and water seepage into balcony slabs. The Real Deal reports that balcony repair work stalled after deeper problems surfaced, and that Hersha had worked to repair only two test balconies before the broader issues emerged. Building managers have since closed part of the pool deck and a staircase to protect residents and visitors, per the outlet’s reporting.
The garage has fared no better. The complaint alleges damage from a leaking generator oil on the garage roof and broken post-tension cables inside the structure — the kind of internal reinforcement that helps hold a concrete garage together. Repairs across the property are estimated to cost between $30 million and $40 million, and the association says it has already paid hundreds of thousands of dollars in the meantime, with unit owners responsible for about 70 percent of the repair costs under the current allocation.
Yearslong Frustration Boils Over Into Litigation
In an August email to condo owners, Tower Residences Director Murat Kiral wrote that the building owner failed to perform required maintenance for over eight years, making litigation necessary to secure an execution plan and resolve how costs get divided, according to Coconut Grove Spotlight. Neither Gencom nor Hersha returned The Real Deal’s requests for comment on the lawsuit…