Burying your loved one is never easy, but some have said a cemetery in Twinsburg has made their experiences even more difficult. News 5 Investigators talked with the company running the cemetery about complaints and with one of the frustrated customers who felt the need to step forward.
“She was upbeat. She was encouraging. She just smiled a lot,” said Alyce Olson from Colorado about her mom, Nancy Kray, from Northeast Ohio.
Kray died in September 2023. Olson said they paid for the arrangements at Crown Hill Cemetery in Twinsburg, but months later, on Mother’s Day of this year, there were problems.
“My sister was appalled at how the gravesite looked,” said Olson. “It looked as if she had just been buried. There was no sod. No grass seed on it. There was no grave marker.”
She said staff then assured her it would be taken care of. Her sister went back in early September and said it looked the same way.
“Like our care for our mother and our love for our mother was disrespected,” said Olson.