Summit County residents dialing police for non-emergency help now hear a new voice — an AI assistant named Ava. The county launched the system across multiple police and fire departments to handle calls that don’t require emergency response.
Ava works around the clock, answering tens of thousands of non-emergency calls each month. In towns like Stow, residents already speak with the AI, which collects details, routes cases, and hands calls to humans when needed. If Ava senses urgency or distress, it transfers the call immediately.
County officials say the change frees dispatchers to focus on emergencies. Summit County fields 20,000 to 25,000 non-emergency calls every month, often tying up lines and slowing response times. By letting Ava handle routine issues, dispatch centers cut delays and increase efficiency…