CLEVELAND, Ohio — Residents seeking non-emergency services from Akron police will now be routed to “Ava,” an artificial intelligence virtual assistant, the department said.
Those who call 911, however, will still speak to a person.
Ava works by gathering information from non-emergency callers and passing it along to officers. If the call is for an emergency, or if Ava can’t help the caller, the system sends the caller to a person…