Sandoval County dispatch center opens but Rio Rancho challenges its readiness

The Public Safety Emergency Communications Center of Sandoval County (PSECC) isn’t just a new dispatch hub, says Deputy County Manager Eric Masterson.

The building, which began taking calls July 1, also represents an opportunity to create a culture of excellence from the ground up, he said.

County officials say it’s the first large-scale dispatch center to be created in New Mexico in more than 20 years. It was created after the City of Rio Rancho last year withdrew from the Sandoval County Regional Emergency Communications Center…

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