LEHIGH VALLEY, Pa. — Astound Broadband customers across the Lehigh Valley are experiencing service interruptions Tuesday as the company’s fiber network upgrade project reaches additional neighborhoods.
Customers began reporting outages on the Ring Neighbors app around noon Tuesday. Astound’s automated phone system confirmed the outage and provided estimated restoration times ranging from 2:30 to 3 p.m., depending on the caller’s location.
In an email to customers last week, Astound said work would begin “on or about” Jan. 19 and warned that “intermittent service interruptions are likely throughout the day” during the upgrades.
The outages are part of an $81 million project, announced last summer, to expand Astound’s fiber infrastructure throughout the Lehigh Valley and Northeast Pennsylvania. The company, formerly known as RCN, expects to connect 315,000 homes and 25,000 businesses to its upgraded network by the end of 2026…