Customers needing assistance in making past or current bill payments can consult with Xcel Energy customer agents Monday at the Panhandle Community Services Energy Assistance Fair. According to a company news release, the event is scheduled from 9:30 a.m. to 5 p.m. at Christian Heritage Church, 900 S. Nelson St. in Amarillo.
The planned expiration of a fuel cost surcharge at the end of January led to a slight overall decrease in residential billing costs for Xcel Energy’s Texas customers on Feb. 1, but cold weather can still lead to higher bills as customers use more electricity to stay warm, the release notes.
“Xcel Energy customer agents have close relationships with nonprofits across the area that help with utility bills and can arrange to have assistance funds applied directly to a customer’s bill,” said Canda Henry, Xcel Energy’s vice president for Customer Care in the release. “Our agents will be on hand at Monday’s Energy Assistance Fair to talk with our customers about assistance options, and we can provide information on helping them lower future bills as well.”