At OC Animal Care, down the road from Chapman, Arnold was on the euthanasia list. Like many dogs at the shelter, Arnold had spent months in the shelter. In 2023, the shelter was clinging to its pandemic-era procedure, meaning that instead of walking through the kennels to see available dogs, visitors had to use web photos to select a couple of animals they wanted to visit. Arnold was potty-trained, calm and affectionate with volunteers, but his photo was, well, unremarkable. Can you tell a dog’s charm & personality from a web photo? Not really.