As a regular commuter between Orange County and our local mountains, Doyle Douglas is accustomed to navigating both the regional toll roads and related account issues. As a working professional in the technology sector, he is also acutely aware of the myriad phishing, smishing and vishing scams which plague our modern world.
Like thousands of other victims, Douglas clicked the hotlink in the text, which took him to a website which looked genuine. But when asked to confirm his credit card and identifying information, Douglas instead pressed a personal pause. He later logged in to his account on the toll roads website to discover no unpaid tolls; just a request to update his credit information. That decision made Douglas one of the fortunate ones. Those who do follow through and…..