A troubling situation occurred at the Days Inn & Suites by Wyndham in Fullerton, California, on October 8, 2025, when a guest in a wheelchair faced significant accessibility challenges during a critical moment. The incident involved a woman with disabilities who was preparing for heart surgery and has raised serious concerns about the hotel’s compliance with the Americans with Disabilities Act (ADA) and California’s Unruh Civil Rights Act.
The woman had booked a “handicap-friendly” two-bed room, which the hotel confirmed would accommodate her wheelchair. However, upon arrival, it became clear that the bathroom was too narrow for her to access. The hotel’s manager acknowledged the oversight and moved her to Room 114, assuring her she could stay for the duration of her three-night booking at the original rate.
The situation worsened the following day when the manager demanded that she vacate the room, claiming it was needed for another guest who was willing to pay a higher rate. When she expressed her concerns about the lack of available rooms that could accommodate her wheelchair, the manager allegedly threatened to call the police. Officers arrived to maintain peace, stating that it was a civil matter for the two parties to resolve. Additionally, while the woman was undergoing surgery, management attempted to remove her belongings from the room, which left her family in a state of distress…