Canton woman gets 16 insurance notices for treatments she never had; provider found billing under her name

What to know:

• A Canton woman says she received 16 UnitedHealthcare benefit statements for medical treatments she never had, including cancer care and a colonoscopy.
• She spent more than a year contacting the insurer and her doctor’s office but says neither resolved the issue.
• After Local 4 intervened, UnitedHealthcare said the claims were billed in her name by a provider in Florida.
• The insurer denied the claims and said she owes nothing; it explained that benefit statements are issued even when claims are denied.

CANTON, Mich. — A Canton woman received 16 insurance “explanations of benefits” for treatments she says she never had — cancer care, a colonoscopy and more. For more than a year, she tried to get answers. Then she reached out to Local 4 for help.

A years-long saga – Susan Kelly has the paperwork to prove it.

“Since the end of 2024,” she said…