Shoppers at an H-E-B store in Burleson, Texas, got an unexpected holiday surprise just days before Christmas when a computer problem brought checkout lanes to a halt — and the store responded by comping groceries for customers already in line.
As first reported by Fox 4 KDFW, a system-wide computer glitch stopped transactions on Monday morning, Dec. 22. With registers down and lines growing, it became clear the system wasn’t coming back online anytime soon.
One customer, Shelley Browder, recorded the moment a store representative addressed the crowd. In the video, the employee — identified as Destanie — thanked shoppers for their patience and explained that the computers wouldn’t be back up right away…