The Maryland Public Service Commission (PSC) is investigating after hundreds of Baltimore Gas and Electric (BGE) customers raised concerns about their bills and getting in touch with the company’s call center.
On Wednesday, PSC held a hearing to discuss the concerns its Consumer Affairs Division received over the last few months.
BGE customer complaints
Stephanie Bolton, the Director of the PSC Consumer Affairs Division, explained that from July through the beginning of December, their department received more than 600 complaints.
“We started seeing an uptick in people describing their difficulty reaching BGE’s customer service call center,” said Bolton. “We reviewed our complaints, noting where complainants mention BGE, customer service, and inaccessibility in the narrative section of their complaints.”…