Hendersonville utility customers face a 20-day payment deadline and a service fee on credit and debit card payments under the city’s updated Customer Account and Billing Policy. The policy took effect October 1st, 2026, and also sets requirements for leak adjustments and corrections to billing errors.
Bills are due 20 calendar days after the billing date, with a late charge added the following day if the balance remains unpaid. That charge is $10 or 5% of the unpaid balance, whichever is greater, according to the city’s policy guidance.
Accounts with bills still unpaid 28 calendar days after billing are subject to disconnection. Payment must arrive by 5 p.m. on the bill’s “Pay-By Date to Avoid Disconnection” to avoid the current $40 delinquent account fee; restoring disconnected service requires payment of the past-due balance and required fees and charges…