An Atlanta business owner who has spent years fighting a nearly $30,000 water bill says his case remains unresolved, even after his experience helped inspire changes to how the city handles disputed water charges.
The Atlanta City Council approved two measures last week aimed at giving some customers more options when challenging unusually high water bills. One expands the authority of the city’s Water and Sewer Appeals Board, while the other allows the Department of Watershed Management to negotiate certain disputed balances.
But for Jeff Raw, who runs a small construction business with his sister, the changes raise a new question: Will they help resolve his own case?…