“I’ve been a VMP member since 2014, so it’s been especially disheartening to see what they’ve become after supporting them for so long,” said Nashville, Tennessee-based Stewart Eastham, who is seeking refunds from Vinyl Me, Please (VMP) of more than $1,000 in unfilled preorders and annual membership fees.
“It seems VMP has stopped shipping records entirely and they’re still charging for memberships that promise new releases,” he continued, echoing more than 100 complaints reviewed by The Denver Post across Reddit, social media, YouTube, and VMP’s Discord server. “There has been zero communication and no response from customer support for over a month now.”
Like others, Eastham complained about the once-thriving LP club to the Better Business Bureau as well as Shopify, which VMP uses for its online shopping cart. “This year they suddenly went completely dark,” reads his BBB complaint, which was filed April 22. “I have contacted them over and over, trying to get my money back, but they won’t respond to anything.”…