San Antonio-based H-E-B is addressing its security system following a viral social media post alleging that a store’s software incorrectly identified a shopper as a shoplifter. The claim sparked frustration among some customers, who say the incident was mishandled.
A n Austin resident wrote on Reddit that they visited the Tech Ridge location at 500 Canyon Ridge Drive in Austin on Wednesday, November 4. In their post, they allege that they were approached by an assistant manager, who accused them of shoplifting during a prior visit.
The incident occurred while they were doing routine shopping around 3 p.m., the 43-year-old customer, who asked to remain anonymous, told MySA during a phone call…