Opinion – A Plea: Don’t Robinhood My H-E-B

Bag it. The tissue paper-thin produce bag split as I put my red seedless grapes on the self-service checkout stand at my Austin area H-E-B. Joseph, the self-service customer compliance monitor, stood two feet away and quickly taunted me by waving a thick, green, two-handled plastic bag that would likely not split under the weight of my produce. “Do you want to buy a bag?”

“No. I do not want to buy a bag. I want a free one – like I get at your San Antonio stores!”

He ignored me until he had to help reset the machine. The scale couldn’t figure out the split bag and whether I was trying to pirate groceries, so it instructed me to “CALL CASHIER.” I pressed the button, and once again, Joseph was there…

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