AUSTIN (KXAN) — Austin Energy is “actively investigating” after thousands of customers received a duplicate bill in error.
According to the utility company, the error happened as “part of a test run prior to a system upgrade in November.” The issue affected 12,638 customers, a utility spokesperson said.
“We immediately reached out to affected customers to explain the situation, provide instructions and reassure customers that their accounts and payments remain secure,” the spokesperson said…