BALTIMORE, MD—A Baltimore County running store has been named the business with the friendliest staff in Maryland, according to a new national study highlighting the importance of human connection in the retail industry.
Charm City Run, located in Lutherville, topped the list of Maryland small businesses in the survey conducted by Advance Funds Network. The study, which analyzed the feedback of 3,104 adults and integrated Google review scores, aimed to identify local shops where staff members go beyond transactional interactions to provide genuine warmth and patience.
Ranked 38th nationally, Charm City Run was praised for its community-centered approach to retail. The study noted that the specialty store’s staff members are famously thorough and patient, assisting everyone from marathon runners to casual walkers with equal encouragement. The report highlighted the team’s ability to provide expert technical service without judgment, helping shoppers feel comfortable regardless of their athletic background…