A Seattle woman has gone viral after she said she tested Costco’s liberal return policy by taking back a couch she had for two and a half years.
“I just didn’t like it anymore. We just don’t like the color anymore,” Jackie Nguyen said in a TikTok video that’s been viewed nearly 3 million times since it was posted on Jan. 23.
Nguyen explained to viewers how nervous she was to bring back the couch without a receipt, noting how intimidating it was to walk into the store with a “giant purchase.”
But she said the sales clerk was accommodating and not worried about her lack of paperwork, Nguyen said.
Since Nguyen knew the day she bought the couch, she said the Costco employee was able to look up the purchase and refund her for the full amount, which at the time, was $900, according to the Daily Dot. The couch now sells for $1,500.
When the Costco employee asked Nguyen why she was returning the piece, Nguyen said she simply didn’t like it anymore. “And they gave us our refund, full refund to (our) card.”