Scala, an AI startup based in Bellevue, co-founded by Rajeev Singh and Ardie Sameti, has secured $8.5 million in funding from top Seattle venture firms Madrona and FUSE. The company’s operational intelligence platform aims to revolutionize contact centers by providing insights and support for customer service operations across various industries.
Scala, a cutting-edge AI startup established by Rajeev Singh, CEO of Smartsheet, and Ardie Sameti, a former executive at Accolade, recently closed an $8.5 million seed round led by prominent Seattle venture firms Madrona and FUSE.
Previously operating in stealth mode, Scala is now unveiling its operational intelligence platform designed for contact centers in industries such as healthcare, travel, and financial services. The platform aims to offer a comprehensive view of workflows and systems within customer service operations…