This season, 16,308 letters were delivered. Every single one of them were read and processed by a team of six women.
RANDOLPH — At first glance it would seen to be a drab, nondescript office space in an industrial building servicing local delivery of the Globe’s print edition.
But it’s also the heartbeat of Globe Santa, and a major lifeline for thousands of families in Greater Boston facing dire situations. It’s where heartbreak gets a hearing, and a helping hand.
It’s where the hard work gets done. It’s where this season, 16,308 letters were delivered and every single one of them read and processed by a team of six women, who in not just a storybook sense, are Globe Santa’s elves.
The letters come fromparents, grandparents, great-grandparents, aunts, uncles, guardians, and in one case this year, a small child’s school teacher, advocating for the family to get help. Some letters come directly from children. One parent who apparently didn’t have a postage stamp was so desperate to get her form to its destination she taped two quarters to the envelope. The post office delivered it anyway,