The MBTA has made incredible strides over the past two years, and Phillip Eng, the New Yorker who came out of retirement to fix Boston’s public transportation system, is getting rave reviews.
It was just before 9 a.m. on a Tuesday, the temperature was in the low teens and a bundled-up Eng moved briskly to the Chinatown MBTA stop. Trains don’t always like the cold and this frigid morning caused issues for a couple lines.
In the past, that news might have T riders roll their eyes and say, “What else is new?” But, these days the much maligned and often ridiculed transit system has been getting high marks. Ridership is up. Reliability is up. Customer satisfaction is up. Eng, the MBTA’s general manager, has been getting much of the credit…