Lakewood Ranch’s Jodi Kaupla, who has worked in customer service at Target for five years, said connecting with her customers is important, especially when English is not their first language.
“They light up when you try to engage them in their own language, even if it’s only a few words,” Kaupla said.
Kaupla said she knows she might not be using the right tense — past, present or future — but her customers pick up on her effort and appreciate it…