NEW YORK (PIX11) — As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints with operating the new system.
To take note of commuters’ concerns and help make recommendations for improvement, the Permanent Citizens Advisory Committee (PCAC) to the MTA surveyed almost 400 OMNY users between June 2 and Monday.
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Among those who responded to the survey, 74% of users reported having issues with the system. The most common report was with the OMNY reader not accepting payment, with 42% of respondents expressing the issue.
Following payment problems, 34% of responders reported charges appearing hours or days after tapping. The problem became most prominently reported in early June, which the MTA attributed to an issue with its contractor, Cubic.
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Another 30% of OMNY users said they encountered what they perceived to be “extra charges.”…