New York City renters who stored belongings in an Extra Space unit between March 24, 2023, and June 16, 2026, can apply to a $1 million restitution fund created by a settlement with the city’s Department of Consumer and Worker Protection (DCWP). Claims close Aug. 1, 2027, or earlier if the fund runs out. Extra Space also agreed to pay more than $700,000 in civil penalties.
Mayor Zohran Mamdani announced the $1.7 million settlement on July 9, 2026, and DCWP opened the fund on Aug. 4. The agency had sued the company in February 2026 after reviewing more than 100 complaints. Extra Space operates about 60 locations in the city. DCWP says its investigation found violations of the New York City Consumer Protection Law, and the lawsuit alleged thousands of them.
What DCWP says Extra Space did
According to the city’s settlement announcement, the company promised clean units while renting ones with vermin, rodent droppings, water damage and mold. It also gave written promises of 30 days’ notice before rate increases, then sharply raised prices after customers moved in. DCWP also describes arbitrary fees, some of which continued after contracts were canceled…