New York City commuters are reporting issues with the OMNY tap-and-go system, which is set to replace the MetroCard in the coming year.
The Permanent Citizens Advisory Committee, an independent watchdog to the MTA, surveyed 400 riders and found 74% encountered issues with OMNY, including:
- 42% who said the readers were not accepting their tap,
- 34% who reported late charges,
- And 31% who believed they were overcharged.
“We just think that there’s work left to do to get it totally ready”
During a software update in June, complaints flooded TikTok and Reddit.
“There definitely was a concentration of issues right around beginning of June,” said Brian Fritsch, with the PCAC…