74% of NYC commuters have had issues with OMNY, survey finds

New York City commuters are reporting issues with the OMNY tap-and-go system, which is set to replace the MetroCard in the coming year.

The Permanent Citizens Advisory Committee, an independent watchdog to the MTA, surveyed 400 riders and found 74% encountered issues with OMNY, including:

  • 42% who said the readers were not accepting their tap,
  • 34% who reported late charges,
  • And 31% who believed they were overcharged.

“We just think that there’s work left to do to get it totally ready”

During a software update in June, complaints flooded TikTok and Reddit.

“There definitely was a concentration of issues right around beginning of June,” said Brian Fritsch, with the PCAC…

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