CHEEKTOWAGA, N.Y. (WIVB) — Western New York residents gathered Tuesday in Cheektowaga seeking answers about why their electric bills have been skyrocketing.
Most of the customers said they have never seen prices like this before, but NYSEG continues to say its meter readings are accurate.
Two community conversations were held Tuesday where residents were able to sit down with NYSEG representatives to discuss their electric bills one-on-one.
Christopher Knospe, the regional manager for communications at NYSEG, said high bills all depend on the customer.
“Your energy usage is going to be different than my energy usage,” Knospe said. “We’ve had an abnormally warmer summer that can create more consumption so there’s a number of different factors to look at.”
Another hot topic was NYSEG’s smart meters that have been making their way into Western New York neighborhoods. Knospe said the new meters are very accurate compared to the older ones. Residents claim the new meters are to blame for their bills going through the roof.