Small businesses are sensitive to online reviews. One bad review can easily cast doubt on their reputation and lead to a loss of customers. Tiffany (@sewtiffany), a business owner from Florida, went online to condemn her local Nissan dealership, whose employee allegedly launched a smear campaign against her family business through a barrage of negative reviews.
“Nissan of Cape Coral has really screwed up. My husband and I have built our company from the ground up,” Tiffany, the co-owner of RT Upholstery, said on TikTok. She and her husband, Robert, purchased a van from Nissan Cape Coral. It was not purchased for the family business but for personal use.
“The vehicle had problems since the day we got it,” Tiffany alleged. She further stated that the Cape Coral branch was unable to make the necessary repairs on the van, so she had to bring it to a different dealership to get it fixed. Because of the unsatisfactory experience, Tiffany decided to leave a review.
One bad review for Nissan spiraled into something more
“I leave reviews everywhere I go. So, I leave my review on Nissan of Cape Coral, saying that I don’t recommend this business,” Tiffany said, adding that it wasn’t an “emotional” review but an honest one. At the time, Tiffany stated that Nissan Cape Coral had many reviews on their business page. She argued that people didn’t even need to look at Google Reviews because Nissan is a reputable corporation.
“My husband and I only had 18 five-star reviews on our business page, 18 reviews that we literally pour our lives into,” Tiffany said of RT Upholstery. Every customer is entitled to leave a review of a product or a service without threat of retaliation. But that’s the ideal scenario, as can be seen with this woman whose Airbnb host left her a revenge review…