AES Indiana customers told regulators their stacks of utility bills don’t add up

Sonya Crowder felt there was something terribly wrong about her electric bill. It had increased from about $240 in December 2024 to about $380 in December 2025, according to her records.

When she asked utility provider AES Indiana how they measured how much electricity she used, Crowder said she was told it was the company’s own technology. So she decided to try an experiment. Crowder said she left her home for a month.

“I unplugged everything in my home, except for my refrigerator. I thought, ‘Surely, there’s no power being drawn, nothing.’ My bill was $20 more the next month, which is actually an increase of $170 from the previous year. There’s something wrong there,” she said. “And they need to be held accountable.”…

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