State and local governments are the primary point of contact for citizens seeking essential services, from renewing a driver’s license to paying a water bill or finding information on public transit. As demand for 24/7, user-friendly access grows, agencies are increasingly turning to artificial intelligence to power their digital front door.
AI-powered chatbots represent a significant leap forward from their predecessors, offering the potential to revolutionize citizen engagement, streamline operations and provide unprecedented access to information. However, this powerful technology also introduces new and complex challenges related to security, privacy and accuracy. This article outlines the landscape of AI chatbots for public-sector use, detailing their benefits, inherent risks, and the critical strategies for secure and effective implementation.
AI CHATBOTS VS. TRADITIONAL CHATBOTS: WHAT’S THE DIFFERENCE?…