For weeks, it seemed as if the N.C. Division of Motor Vehicles had given up on making appointments at driver’s license offices. For more than 80 days, people who went online to make an appointment found very few were available.
That’s because the DMV was quietly and systematically changing the way it makes appointments in an effort to become more efficient. Instead of letting people book a time slot up to 90 days ahead of time, the agency now makes appointments just seven days in advance.
During the transition, appointments were hard to come by. DMV commissioner Paul Tine described the process to the state Board of Transportation last summer…