A customer known online as Millionaire Mace photographed her bill at STATS Restaurant & Bar in Charlotte and posted it to Threads after her receipt showed a line item labeled “to-go box: $6.” The receipt also listed a $28 Cajun Alfredo charge, a service fee, automatic gratuity, and tax. Mace had spent the evening dining in with a group — drinks ordered, hookah purchased. The charge looked exactly like a packaging fee.
STATS says it wasn’t.
That distinction is the entire story.
A Price Adjustment That Never Introduced Itself
STATS says its system repriced a discounted pasta dish when it left the building — but the receipt never said that.…