A Charlotte rented a car before flying to Florida but when she got to the counter to pick it up, she says the company tacked on a fee she wasn’t expecting.
Nancy Monto says she flew from Charlotte to Orlando to surprise her father for his 90th birthday.
She landed and went to pick up her rental car from the company Zezgo.
“And they said my insurance was not sufficient. And I said, ‘Why? It’s full coverage,’” she told Action 9′s Jason Stoogenke. “I questioned it, but I couldn’t … they’re not going to rent me the vehicle if I didn’t and I was stuck there because I didn’t have … my family lives two hours from Orlando.”
She says she paid $122 for the insurance.
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In addition, she says Zezgo asked for a $250 refundable deposit. She got a sedan and drove off. “I figured I would dispute it later and maybe I could get my money back,” she said.
Monto says a few days later, she dropped the car off without seeing a real person and flew back to Charlotte. She called the business. “I said, ‘Did you get the keys? Everything good with the car? I locked it’… They said, ‘Everything’s fine. You’ll get your deposit back in a few days,’” she said.