For years now, CAT riders have complained about the bus service, specifically that it is too infrequent and unreliable. Some riders have been late for work and faced consequences for it, while others have missed important medical appointments. Others have stood outside in the heat waiting for a bus while groceries requiring refrigeration spoiled. And some passengers recall waiting in the rain for more than an hour for their bus to arrive.
That’s starting to change, incrementally, Charlottesville’s Director of Transit Garland Williams told an attentive City Council during its 4 p.m. meeting on Monday, July 21.
“We’re starting to climb out. Ridership is looking better,” Williams said. Still, he acknowledged, “we’re not where we want to be.”…