PORTSMOUTH, Va. (WAVY) – The day after Christmas brought crowds back to local stores as shoppers returned unwanted gifts and cashed in holiday gift cards.
Retailers are preparing for a surge in returns and exchanges as the National Retail Federation estimates about 17 percent of holiday sales will be returned. January is said to be the peak period.
Many shoppers said they were taking advantage of time off and post-holiday deals rather than focusing solely on returns…