Meter Reader Billy Braswell was recently recognized for providing excellent customer service to a young resident!
When a child leaving school dropped their belongings and the wind scattered their papers, Billy stopped and collected their schoolwork for them.
Executive Assistant to the City Manager/HR Director Kimberly Brickles presented Billy with a “Caught You Caring” award.
The “Caught You Caring” program is intended to recognize employee conduct that represents the city’s mission:
The mission of the City of Springfield municipal government is to provide efficient, cost-effective services that will meet the needs of our citizens and customers outside the city, enhance the public perception of their government, and improve the quality of life in Springfield.
Source: City of Springfield