CLEVELAND, Ohio — University Hospitals is keeping its MyChart patient portal and other digital services offline heading into Monday after the Cleveland-based health system detected unusual activity on its servers and disconnected its systems from the internet as a precaution.
The system said it first reported internet connectivity problems affecting multiple systems on Thursday, Oct. 22, before disclosing the unusual server activity on Friday. A notice on the UH website warned that only limited services were available and directed patients with questions about test results or appointments to contact their provider’s office directly.
“While there is currently no impact to patient care delivery, certain digital services are offline while we investigate,” a UH spokesperson said in a statement to Becker’s Hospital Review. The spokesperson said UH activated its response protocols, took the systems offline out of an abundance of caution, and is working around the clock to address the issue…