Colorado Springs Police Department testing new AI call agent for non-emergency calls

COLORADO SPRINGS, Colo. (KKTV) – On Wednesday, the Colorado Springs Police Department began testing an AI agent to answer non-emergency calls.

The police department is conducting a 24-hour test of the new technology.

They said the AI agent, called SARAH, is designed to support handling and efficiency for non-emergencies, allowing call takers to focus more on answering emergency 911 calls…

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