Columbus Fire & EMS now offers non-emergency 911 callers the option to connect virtually with a board-certified ER doctor and patient navigator to receive instant access to care, discuss treatment options, and access follow-up support without long ER waits or high costs.
This service benefits both the community and the city’s emergency response system. For residents, it means faster access to medical care, lower out-of-pocket costs, and personalized follow-up support. For the emergency system, it helps keep ambulances and ERs available for patients with life-threatening conditions.
Deputy Chief Jules Hazen with Columbus Fire & EMS says, “CFEMS wants patients to receive the right care at the right time.” He added, “With RightSite, citizens connect directly with an ER board-certified physician for real-time guidance, avoiding unnecessary ER visits. This approach keeps emergency units available while ensuring patients get the care and follow-up they need.”…