With emergency calls rising sharply, MetroCom faces mounting pressure. A new wave of young dispatchers is stepping in, trained to manage chaos with calm precision.
“Accidents, a lot of elderly falling down… suicides, things like that,” said Isabella Gomez, a 23-year-old emergency dispatcher who started just three months ago. Gomez is one of seven new dispatchers under the age of 30 helping to meet demand at one of the busiest times of the year.
In February, MetroCom handled 4,677 calls. By May, that number had surged by more than 1,000 to 5,764. Officials say rising summer temperatures and increased tourism are putting even more pressure on call centers…