Over 650 American Airlines workers in Phoenix and the Dallas-Fort Worth area are staring down the barrel of unemployment as the airline moves to slash customer service jobs. The company confirmed the impending layoffs Monday, with 335 employees in Phoenix and another 321 in Dallas receiving WARN notices. According to a statement obtained by azfamily.com, American Airlines is gearing up to transition some of its “lighter-touch” inquiries to its international teams, part of a larger corporate reshuffle to create a new Customer Success team. This team aims to address more complex travel concerns with “more convenient, elevated support.”