Southwest Airlines has been the subject of many negative headlines over the past few weeks after ending its longstanding policy of free checked baggage for customers, and the company faced a new controversy this week after a blind teenager called out the airline for the way she was treated by flight attendants.
In a now-viral video on TikTok, 19-year-old Maddy Kolb absolutely blasted Southwest Airlines as she revealed that she was reduced to tears due to “hostility” that she claims she received from staff members.
“I am legally blind, I’m a white cane user, and I have meet and assist with Southwest,” Kolb recounted in a now-viral TikTok video . “I have pre-board with Southwest, I have blind stamped on all of my boarding passes.”…