“To those partners who will be leaving, I want to say a profound thank you.” That’s how many Starbucks employees found out they were losing their jobs. The coffee chain is in the middle of a big makeover, and while some stores are getting upgrades, others are shutting down for good.
Starbucks says it’s about ‘elevating the experience’ — here’s what that really means.
Starbucks says the changes are all about improving the customer experience. The company plans to remodel over 1,000 stores to create a “welcoming space with a seat for every occasion.”
CEO Brian Niccol said the focus is on adding more staff, giving better service, and building new coffeehouse designs. But that also means cutting jobs and closing certain stores along the way…