Mailboxes across Middletown delivered an unwelcome surprise this month as water customers opened bills that many say are wildly out of line with their usual charges. Some residents told local outlets their latest statements came in at nearly five times what they typically pay, even though they kept paying during the months-long outage that followed an August cyberattack. City officials insist those payments have been credited and are urging customers to log into the billing portal or call the utility office so staff can sort out any apparent mistakes.
Billing restored and invoices rolling out
The city brought its water-billing system back online in mid-January and is pushing out statements in four cycles tied to service addresses, so not every…..