17,000 AT&T workers have been on strike for three weeks. Here’s why.

About 17,000 AT&T workers in the southeast are still on strike after the Communications Workers of America union withdrew from negotiations over a new contract.

Internet service technicians, customer service representatives, and thousands of other workers in nine states—Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, and Tennessee—walked off the job after contract talks stalled last month .

The CWA, which represents the striking AT&T workers, says its members are looking for a contract that delivers increased wages and benefits, including more for healthcare, and claims the company violated the National Labor Relations Act by not bargaining in good faith to come up with a contract that addresses these demands.

The Dallas-based telecom giant denies the claim.

“We’re disappointed that union leaders would call for a strike at this point in the negotiations rather than directing their energies toward constructive discussions at the bargaining table. This action needlessly jeopardizes the wages and well-being of our employees,” an AT&T spokesperson said in an emailed statement.

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