From Oct. 27 to Dec. 1, Zella Makela tried to reach her landlord so many times, she made a spreadsheet to track all her failures.
She sent 16 emails to the property management company, Redstone Residential, and used a website contact form another 14 times. She called 27 times. Her final tally: After 57 attempts in a month, she says she received no written responses, and only got someone on the phone twice.
In the meantime, her toilet continued to leak. Whenever she tried to cook, it tripped the circuit breaker if she used too many appliances at once. Trash and dog poop piled up in the small dog park below her balcony…