The Anaplastology Clinic in Durham doesn’t offer typical medical services. Instead, it helps patients by creating custom prosthetic devices.
For one patient, the clinic made nine prosthetic fingers. This was a complex and costly procedure and months after providing the prosthetic fingers, the clinic had trouble getting paid by the insurance company.
Humana Military, a contractor for TRICARE East, approved the procedure before the clinic moved forward with the treatment. Carolyn Hicks, the patient care coordinator at The Anaplastology Clinic showed ABC11 the official documentation confirming all nine fingers were authorized. Still, once the work was done and the prostheses were delivered, payment didn’t follow…